We collect information you give us directly. That includes your name, phone number, email address, service address, and details about your electrical issue when you call or fill out a form.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and how long you stay on our site. We use cookies and similar tools to gather this data.
We use your information to respond to your request, schedule your service, and keep you updated on the status of your repair. We also use it to provide accurate quotes and process payment.
We may use your contact details to send you service-related messages, like appointment reminders or follow-ups. If you opt in, we may also send you occasional promotions about our services. You can opt out at any time.
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well.
We use third-party analytics tools, such as Google Analytics, to help us understand how visitors use our website. These tools collect information sent by your browser as part of a web page request, including your IP address and browsing behavior.
We may also use third-party services for scheduling, payment processing, and customer communications. These providers have their own privacy policies, and we encourage you to review them.
We do not sell your personal information. We share it only with trusted partners who help us run our business, like scheduling software or payment processors, and only as needed to serve you.
We may disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we take steps to protect your privacy.
We keep your personal information for as long as we need it to provide services and meet legal obligations. When it is no longer needed, we securely delete or anonymize it.
For example, we retain service records for a reasonable period to handle warranty claims and follow-up work.
We take reasonable measures to protect your information from unauthorized access, loss, or misuse. These measures include physical, electronic, and procedural safeguards.
No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing.
To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe and as required by applicable law.
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe we have collected information from a child under 13, please contact us so we can delete it.
We may update this privacy policy from time to time. When we do, we will post the new version on our website with a new effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.