01
Phone Triage
We answer live at (919) 335-9816 and ask what the unit does when it tries to start: clicks, cranks, runs but no power, or nothing at all. Those answers tell us whether to load a battery, a voltage regulator, or a transfer switch relay before the truck leaves. Takes about five minutes.
02
On-Site Testing
The technician tests battery and charging system first, then fuel delivery, then ignition, then output voltage and frequency. On a standby unit we also exercise the transfer switch. Most diagnostics finish in 30 to 45 minutes, and you get the findings in plain language, not a parts list.
03
Repair and Parts
Common fixes include battery replacement, fuel solenoid, carburetor cleaning, voltage regulator, control board, and transfer switch contacts. We carry the parts that fail most on Generac, Kohler, Briggs, and Champion units. If a part has to be ordered, we tell you the lead time before we leave.
04
Load Test
We never call a generator fixed until it carries a real load. The technician runs the unit under load for 20 to 30 minutes, watches voltage and frequency stability, and confirms the transfer switch moves power to your panel. That test is what separates a repair from a guess.
05
Walkthrough
Before we pack up, we show you what failed, what we replaced, and how to run your monthly exercise cycle. You get the maintenance intervals in writing and a direct number for follow-up. If the same fault returns inside the warranty window, we come back at no charge.